Our Customer & Technical Support
We strive to offer unparalleled services, ensuring your needs are met—
be it product consultation or technical support.
Professional Product Consultation
Our experts provide detailed recommendations.
Comprehensive Technical Support
Assisting you in resolving any technical issues .
AI Customer Service
24/7 instant response and support .
Having Pre-Purchase
Questions?
We offer guidance to help you acquire the right products for your experiments .
How do I place an order?
Contact our sales representative with product details, quantity, company info, and any required clinical data; we’ll guide you through the ordering process.
What are the shipping policies?
We ship domestically and internationally with strict temperature control and professional packaging. Please check the product details or contact sales for specifics.
How is the shipping fee calculated?
Shipping fees depend on the order value, destination, and special requirements. Please consult with our sales team before ordering.
What is the lead time?
Domestic orders typically take 3–7 business days, while international orders depend on logistics. Please confirm the estimated delivery date with customer service before ordering.
What if I receive a defective or damaged product?
Check the shipment upon receipt and contact customer service immediately with your order number, photos, and description for a replacement or refund.
Do products meet regulatory and certification standards?
All our products undergo rigorous testing and come with relevant certifications. Please refer to the packaging or contact our sales representative for details.
Contact Us
We’re here to support you anytime.
Download Support
Documents
Download product datasheets, protocols, Safety Data Sheets (SDS), and certificates of analysis (COA) to ensure safe and effective use of our products.